Orders are typically processed and dispatched within an average timeframe of 3 to 7 business days upon payment confirmation. To ensure timely delivery, we advise placing your orders well in advance, considering potential delays that may occur.

Several factors may affect delivery times, including:

• The existing queue of pending shipments before yours.
• Availability of the ordered products
• Current conditions of the distribution network

You can conveniently track the status of your shipment through your client account and via email update.

We offer three shipping options: regular mail, US domestic shipping and private courier, each with the corresponding charge shown at checkout. Prices on this page are displayed in your selected currency; shipments to European addresses are charged at the same rate as US domestic shipping and take about 14 days.

*Please note that delivery estimates are based on averages and are not guaranteed. Shipments to specific regions, including Guadeloupe, French Guiana, Martinique, New Caledonia, French Polynesia, Réunion, Saint Pierre and Miquelon, Wallis and Futuna, may experience additional delays.

**For private courier shipments, a delivery signature is typically required. However, the courier may, at their discretion, leave the package in a secure location.

Military postal addresses are accepted.

At RoidsMania, our aim is the seamless delivery of every order. Nevertheless, in the rare event of delivery issues such as lost packages, damaged goods, or customs seizures, we are prepared to address these problems.

Our Protocol for Delivery Issues

Should any complications arise with your shipment, we are committed to resolving them under the following conditions:

• Insurance (covering 10% of the total order amount) must have been selected during order confirmation. This option is available only for private and domestic shipments.
• Any issues must be reported to our customer service within 7 days.
• An official customs seizure letter must be provided via email.

The Importance of Opting for Insurance

Without insurance, RoidsMania cannot be held responsible for any customs seizures, lost packages, or damages. We strongly urge our customers to opt for insurance, enhancing the likelihood of successful delivery. Requests for reshipment or compensation for orders placed without insurance will not be entertained.

Online status of the shipment

The online delivery status is definitive for insurance purposes. Once a shipment is marked as “delivered” by the carrier, the delivery is considered completed and the insurance coverage ends.
Any event, issue, loss, inspection, seizure, or other circumstance occurring after confirmed delivery is not covered by the shipping insurance.
Claims for reshipment will therefore not be accepted once the carrier has confirmed the package as “delivered”. Such status indicates successful delivery.

Customer Responsibility

Customers are responsible for providing a correct delivery address and being available for delivery. If a delivery attempt fails or the carrier cannot identify the mailbox, the package will be deemed delivered. To prevent misdelivery, ensure the recipient’s name is clearly labeled on the mailbox or doorbell.
Note that insurance will not cover failed deliveries under these circumstances.

Claiming Insurance for Damaged Goods

In the event of damage, the unopened vacuum-sealed plastic containing the products must be intact to claim insurance. Evidence of the damage, through photos or videos, should be submitted within 24 hours of receipt.

Insurance Coverage Limit

Insurance covers up to €500 worth of products (as priced on our site, excluding discounts) for loss, damage, or customs seizure. Compensation will be provided as a product reshipment or a voucher for use on RoidsMania.Com.

Insurance Restrictions

Insurance allows for a single reshipment of products.

Please note that insurance is not available for all countries. If you’re unable to select insurance at checkout, it indicates that it’s not available in your country.

We hope our reshipment and insurance policy meets your needs. For any questions or concerns, please don’t hesitate to contact our customer service.

Email Tracking

If you haven’t received a shipping confirmation email within a reasonable timeframe (more than 10 days), please contact our customer service. Your satisfaction is our priority, and we’re here to assist with any questions about your order’s status.

Tracking Number in Your Client Area

Understanding the importance of order tracking, your tracking number is also accessible in your client area. Log in to your account for direct visibility on your delivery status.

We’re committed to ensuring a transparent and straightforward tracking process, allowing you to monitor your order with ease. Should you have further questions, our customer service team is at your disposal.